cloud app

Support.com Cloud Application Service

Time Status Message
Aug. 27 2020, 5:50PM PDT No Issues The login issues with SDC Cloud has been resolved. Preliminary investigation points towards session management issues.
Aug. 27 2020, 5:30PM PDT Service Disruption Support.com Cloud service is experiencing intermittent login failures/timeouts. Production Operations is working on the issue. ETA not known.
March 31 2020, 10:10PM PDT No Issues All systems back to full operational status.
March 31 2020, 10PM PDT Maintenance We are performing an emergency maintenance for Support.com Cloud starting at 10 PM PT. Please connect back at 10:15 pm PT
March 31 2020, 3:30PM PDT No Issues All systems back to full operational status.
March 31 2020, 1:51PM PDT Service Disruption We are investigating an issue that has been affecting Support.com Cloud Application. Our Ops Team is troubleshooting the issue as quickly as we can. We apologize for the inconvenience!
March 30 2020, 11:30PM PDT No Issues All systems back to full operational status at 03/30/2020 11:30 PM PDT.
March 30 2020, 9:55PM PDT Maintenance We are performing a backend system maintenance for Support.com Cloud starting at 10 PM PT. Please connect back at 11:30 pm PT
May 7 2019, 2:10AM PDT No Issues Issues with Data Export has been fixed and all services are operating as expected.
May 6 2019, 8:15AM PDT Service Disruption Data Export functionality is broken for Support.com Cloud. Production Operations team is working to resolve the issue.
April 23 2019, 9:28AM PDT No Issues All systems back to full operational status at 04/23/19 09:28 AM PDT. Investigation and RCA to follow.
April 23 2019, 8:50AM PDT Service Disruption Support.com Cloud service is experiencing intermittent login failures/timeouts. Production Operations is working on the issue. ETA not known
Sept. 25 2018, 9:30PM PDT No Issues Cloud migration is complete.
Sept. 25 2018, 9PM PDT Maintenance We are migrating the Support.com Cloud platform to Amazon Web Services (AWS). Please connect back at 9:30pm PDT
Aug. 29 2018, 5:10PM PDT Information Transition to release v76 began at 5:00 PM and ended at 5:10 PM PST. Operations and development will be available on tap, above our normal 24x7 availability, for the next hour to handle any issues. Please report these through the normal support portal.
Aug. 29 2018, 5PM PDT Information Transition to release v76 has begun, and is expected to complete before 5:30 PM PST
July 7 2018, 1:05AM PDT No Issues All systems back to full operational status at 07/07/18 1:05am PDT. Investigation and RCA to follow.
July 7 2018, 1:05AM PDT Service Outage Issue identified. IDS/IPS device faulty. Restarting fixed the issue.
July 6 2018, 11:10PM PDT Service Outage Production Operations is working on the issue. ETA not known
July 6 2018, 10:53PM PDT Service Outage Cloud service outage reported at 07/06 10:53pm PST
Jan. 8 2018, 2:57PM PST No Issues The login issues with Cloud has been resolved. Preliminary investigation points towards session management issues.
Jan. 8 2018, 2:12PM PST Service Outage We are aware of the issue and investigating